Your trusted partner for all lifting equipment needs delivering unparalleled quality and service
Safety
Empowering Excellence, Ensuring SafetY
Safety
At ACE Materials Handling, safety is not just a priority—it’s a fundamental aspect of who we are. Our commitment to safety extends beyond our company walls to encompass our employees, suppliers, subcontractors, and everyone associated with our products and services. We integrate safety into every facet of our operations, from manufacturing and installations to maintenance, administration, and even remote tasks.
Our Safety Principles:
- Safety First, Safety Always.
- Zero Tolerance: Workings and maintenance a zero-tolerance policy towards unsafe acts and safety violations. We aim for zero incidents and work-related illnesses in our workplace.
- Continuous Improvement: commitment to fostering a workplace that prioritises safety, embraces excellence, and consistently adheres to the highest industry standards.
- ISO Accreditation: We proudly uphold the highest standards of quality, safety, and environmental responsibility. Our commitment is validated through our ISO accreditation by Compliance Australia, demonstrating our adherence to the stringent guidelines of ISO 14001:2015, ISO 9001:2015, and ISO 45001:2018.
‘At ACE we guarantee quality and demonstrate compliance through our ISO certification’
Safety in Service ManagemenT
ACE ensures seamless planned, preventive, and corrective maintenance, emergency repairs, and non-scheduled services. Our dedicated service teams, strategically located across the nation with various local service points, are supported by administrative, purchasing, manufacturing, and warehouse services. Competent technicians with structural, mechanical, and electrical expertise manage equipment inspection and maintenance.
ACE collaborates with clients to monitor performance, identify improvements, and implement corrective actions. A dedicated account manager ensures client satisfaction, conducts regular reviews, and monitors performance KPIs, including health, safety, environmental aspects, and service quality. Utilising advanced computerised software and client portals, ACE efficiently manages and plans service works.
Our 24/7 service call and response system, equipped with real-time locating information, enables optimised service and breakdown call-outs, meeting and exceeding priority response requirements. ACE’s after-hours service is staffed by senior technicians, ensuring swift response and effective repairs.
Downloads
ACE MATERIALS HANDLING
Human Resource Policy Modern Slavery Statement